Elevance Health is a leading healthcare technology company specializing in data analytics and population health management solutions.

Primary goal is to migrate the 20,000 agents from on-prem to AWS cloud / Genesys Cloud to avoid the desk phones.

Developed contact flows in AWS Connect, resulting in a 30% improvement in customer experience.

Implemented AWS Lambda functions for efficient data retrieval from DynamoDB tables handling 5,00,000 requests per day.

Integrated AWS Lex with advanced speech recognition in AWS Connect, reducing customer query resolution time by 20%.

Trained AWS Lex to accurately route customer queries to appropriate agents, resulting in a 15% increase in first contact resolution rate.

Proficient in GIT commands for seamless collaboration and version control, ensuring smooth workflow for a team of 10 developers.

Initiating alarms in CloudWatch for monitoring the server's performance, CPU utilization to take recommended actions for better performance.

Implemented AWS Kinesis in contact center technology enabling real-time data streaming and analytics, enhancing customer interactions.

As the instructor for the undergraduate course "Problem Solving with C++ Programming," I have had the privilege of teaching and guiding students in their journey of problem-solving using the C++ programming language.

I have fostered a hands-on learning environment through labs and recitations, allowing students to apply their knowledge and develop practical skills.

By effectively explaining coding concepts, I have ensured that students grasp the intricacies of C++ programming in an accessible and understandable manner.

It has been a rewarding experience contributing to the growth and proficiency of aspiring programmers.

As the instructor for the undergraduate course "Problem Solving with C++ Programming," I have had the privilege of teaching and guiding students in their journey of problem-solving using the C++ programming language.

I have fostered a hands-on learning environment through labs and recitations, allowing students to apply their knowledge and develop practical skills.

By effectively explaining coding concepts, I have ensured that students grasp the intricacies of C++ programming in an accessible and understandable manner.

It has been a rewarding experience contributing to the growth and proficiency of aspiring programmers.

Verzeo is an AI Based Online learning platform that provides students with a holistic learning experience to help them become industry-ready.

Got trained on Machine Learning algorithms and had experience working with libraries like matplotlib, NumPy, pandas.

Worked on a project, and it was about converting Speech to Text & Text to Speech using python, where SpeechRecognition and PyAudio are used as libraries.